Refund policy
Return & Refund Policy
At Night Suits By Aaka, we take great pride in the quality of every product we deliver. Each order is carefully inspected and packed before dispatch. However, in the rare event that you receive a defective item, we are here to help.
Eligibility for Refund
We offer refunds only in cases of manufacturing defects or damaged products received. We do not accept returns or issue refunds for reasons such as change of mind, incorrect size selection, or personal preference. We strongly recommend referring to our size chart before placing your order.
Mandatory Unboxing Video Requirement
To process any defect or damage claim, an unboxing video is compulsory. The video must:
- Begin before the parcel is opened and show the sealed package clearly
- Capture the unboxing process in one continuous, unedited recording
- Clearly show the defect or damage on the received item
- Be recorded at the time of delivery — claims submitted without a valid unboxing video will not be entertained under any circumstances
Claims raised without an unboxing video will be automatically rejected, no exceptions.
How to Raise a Claim
Contact us within 48 hours of delivery via:
- Email: aakastyleyt@gmail.com
- WhatsApp: 7009928110
Please share the following:
- Your order number
- The unboxing video
- Clear photos of the defect
Refund Process
Once your claim is reviewed and approved, refunds will be processed within 5–7 business days to your original payment method. We reserve the right to offer a replacement instead of a refund at our discretion.
Non-Refundable Situations
Refunds will not be issued for:
- Items without a valid unboxing video
- Claims raised after 48 hours of delivery
- Damage caused by misuse or improper washing
- Minor colour variations due to screen display differences